Refund & Return Policy

Last updated: November 1, 2026

At The Handbag House, we want you to love every bag you carry. If something isn't right, we offer a simple 30-day return policy.

Return window

You have 30 days from the date you receive your order to request a return.

Eligibility

Items must be unused, unworn and in the same condition you received them.
Items must have all original tags and packaging.
Proof of purchase (order number) is required.

Non-returnable items: gift cards, items marked Final Sale, and items that have been used, damaged after delivery or altered.

How to start a return

Email us at store@thehandbaghouse.com with your order number and the item(s) you want to return.
We will reply within 1 business day with your return authorization and the return shipping address.
Pack the item securely in its original packaging and ship it back using a trackable shipping service.

Items sent back without a return authorization cannot be accepted.

Return shipping costs

Return shipping is paid by the customer, except when an item arrives damaged, defective or incorrect. In those cases we cover the full cost of return shipping or send a replacement at no charge.

Damaged, defective or wrong items

Please inspect your order on arrival. If your item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos, and we will make it right with a free replacement or a full refund.

Exchanges

The fastest way to get a different style or colour is to return the item you have and place a new order for the item you want.

Refunds

Once your return is received and inspected (usually within 2 business days), we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post the refund. Original shipping charges are non-refundable unless the return is due to our error.